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Top frequently asked questions

  1. How do I check on an order I have placed?
  2. Do you ship internationally?
  3. Is it possible to still find products that may have been discontinued or were only available for a limited time?
  4. When will my order ship?
  5. I'm having trouble placing an order, what should I do?

Answers

  1. First, click on the Sign In/Sign Up link in the upper right hand corner of the landing page. Log-in to your Brush Express account by putting in your email and password. Once you are logged in, click on the “My Orders” link under the “My Account” section of the webpage. Here you will find your order history and you can click on the particular order you are inquiring about. This page contains all the order details and the status of your order.
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  3. Unfortunately, Brush Express does not ship anywhere outside of the U.S., and we only accept the U.S. issued credit cards MasterCard, American Express, Visa, and Discover.
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  5. It is certainly posible! Send our Customer Service representative an email at info@brushexpress.com and explain the ítem that you are looking for. If it is available, we will let you know where you can find it.
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  7. Please allow one business day for processing of your order. All orders received after 10AM will be processed on the following business day. On Fridays, orders placed after 10 AM will not be shipping until the following Monday. Orders are processed and shipped Monday through Friday 8:30am – 4:30pm, excluding legal holidays or other factory/warehouse closings. Shipping can take between 2-6 business days via USPS. When your package ships you will receive an automated email with a tracking code. The Brush Express warehouse is closed on all legal holidays.
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  9. First, be sure that you are signed into your account. Next, when placing an order, please make sure that all required fields are filled out completely and accurately. If your billing address is not the same as your shipping address, make sure you click the “Enter a New Address” circle under the Billing Address header. If you are still experiencing difficulty, please email info@brushexpress.com and explain in detail where you are having troubles. We will do our best to assist you.
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